FAQ

How much does MATTEROOM cost?​

Pricing information can be found on pricing page.

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How do I purchase?​

If you’re new to MATTEROOM, simply fill out the register form. You will receive your login information by email once your information has been verified.

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How can I upgrade?

If you are thinking about upgrading to a paid plan, please contact your account owner. The account owner can upgrade the plan for the whole team by clicking "Manage Subscription" button that is under MATTEROOM Prime > Settings > Subscription Management > Manage Subscription.

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I’m on a paid subscription, why is it asking me to upgrade?

There are a few reasons why you might see an upgrade prompt.

• You've run over your plan limit

  • If you see an alert indicating that your plan is over its limit, please contact your Account Owner. If the Account Owner is still having issues, ask them to contact Support via support@matteroom.com

• Other issues

  • If the above does not resolve your issue, please contact our Support via support@matteroom.com and they'd be happy to help further.

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Can I access a free trial?​

Please contact us and our team can discuss your options with you.

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Can I schedule a demo?

Please contact us, our team can schedule a demo for you.

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Is there a storage limits?

No. Create as many projects, timesheets, and bills as you need. They do not expire.

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Can I export all my data?

Yes, we do offer a backup service which is by request. The service will auto-export a set of CSV files for you to download. There’s a setup fee and annual subscription starting from $6,000.

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Is MATTEROOM multi tenant? And do you support private cloud?

No, its single tenant and we offer private cloud option with managed service.

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How can I customize my own invoice template?

We offer professional services to customize invoice templates, starting at USD 3,000. Please contact us at customer.success@matteroom.com for assistance.​​

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Why can't my newly added users see the public matter OneDrive workspaces?

This is because MATTEROOM only supports automatic synchronization of users due to Microsoft third-party API limitations when your subscription includes one of the following plans: Microsoft Entra ID P1, Microsoft Entra ID P2, Microsoft Entra Suite. If your subscription does not include one of these plans, administrators will need to manually synchronize new MATTEROOM users in Microsoft Azure. Without this step, newly added users will not have access to public matter OneDrive workspaces.